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Please find answers to frequently asked questions about Order Process, Artwork Preparations and more.
7 easy steps to place order
Step 1:
Choose product and email the specification to us for quotation.
Step 2:
Prepare artwork and email to us / Request for our artwork design solutions.
Step 3:
Make payment by cash, cheque, bank transfer or internet banking.
Step 4:
Received soft copy proof from us.
Step 5:
Artwork confirmation.
Step 5:
Artwork confirmation.
Step 6:
Printing in process.
Step 7:
Self Collection / Free delivery.
Q1. Can you send a sales person to our office?
Answer: No. If you need any assistance, please email or contact us directly.
Q2. How do I get a custom quote?
Answer: Please email us your request via our contact form.
NOTE: we may not respond within the same day if the items you requested for is complicated or not clear.
Q3. Will you match a sample I print from my own printer, or a previously printed sample?
Answer: There is no guarantee that your finished piece will approximate with your printed sample. This is due to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Please refer to our "printing policy" for more information.
Q4. Can I get a discount if I reorder my job?
Answer: Our price are fixed and good for per order only. No further discount may be given except during our promotion period.
Q5. How do I send my files to you?
Answer: You may send in the final files via email (if it's less than 10mb), thumb drive or through website such as www.wetransfer.com or www.dropbox.com.
Q6. How long does it take for me to get the proof of my job?
Answer: You will receive a low resolution digital proof via email within 24hours. This proof is NOT a colour proof, it only serves as a confirmation that we are printing the correct files.
Q7. Will I receive the exact quantity that I ordered?
Answer: Most of the time, the quantity delivered to you is slightly more than what you ordered, with no additional charge. Printing industry's trade standard allows for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% more than the minimum quantity you need.
Q8. What if I want to amend my order after order confirmation or after proof endorsement?
Answer: You may still amend the order, depending on the production stage of the order. If printing is done, no changes is allowed.
Artwork design for final print must meet the 3 requirements below.
1.Bleed Area, Trim Size and Safe Area
2.Colour Mode, Image
3.File Format
1. Bleed Area, Trim Size and Safe Area
Sample-Final File Setting
Sample-Final Product
Correct File Setting:
Bleed Area:
The black line of the artwork shows the bleed area. To prevent unwanted white border from your final print, make sure to extend any background colors or design to the edge.
Trim Line:
The pink line is called the trim line, the line where the artwork will be trimmed after it is printed. Due to the mechanical tolerances in printing, the actual cut can happen anywhere between the bleed area and the safe margin. This is why it is important to keep your text and important images within the safe margin.
Safe Area:
Make sure to keep all important information, like names, addresses, phone numbers and logos within the safe margin (at least 3mm from the edge) otherwise it could get cut off when your artwork is trimmed.
Incorrect File Setting!
1. The image is merely extended to the trim line, and does not bleed to the edge. White border may show at the edge of your final product.
2. Some part of the logo is out of the safe area and might be cut off at the green line.
2. Color Mode and Image
- Full Colour Printing uses CMYK colour mode instead of RGB to achieve the image quality.
- Convert your images from RGB to CMYK colour using graphic editing software such as Adobe Photoshop.
- The resolution of the image displayed on monitor is usually around 72dpi to 116dpi. However the best quality of print image is 300dpi.
- To view the print resolution of your image, zoom in up to 100%-150% at your screen.
What is CMYK, Pantone and RGB?
CMYK - Cyan, Magenta, Yellow and key (black).
The CMYK process is a method of printing colour by using four inks — cyan, magenta, yellow, and black.
PMS - Pantone Matching System
Pantone is a standardized color matching system, utilizing the Pantone numbering system to identify colors.
RGB - Red, Green and Blue
Colours display in electronic systems.
What is Resolution and dpi for Image?
Resolution refers to the number of colored dots per inch (dpi) that make up an image and is expressed in dots per inch (dpi), the higher the dpi, the greater the resolution and image quality.
About Vector Images
- Vector Images are made up of individual objects composed of lines and shapes with different attributes such as color.
- The resolution is independent – scaling images does not affect the quality. File size is smaller.
- Not suitable for photo-realistic reproduction.
About jpg, psd Images
Made up of colored dots (pixels) in a grid. Also known as raster images, the resolution is dependent – resizing will affects the image quality.
Suitable for photo-realistic reproduction.
3. File Format
Recommend print format
.ai
Vector graphic file created from Adobe Illustrator
.jpg or .jpeg
Format for photographic image compression.
.psd
Bitmap file created using Adobe Photoshop
Portable Document File from Adobe Acrobat
Payment Options
1. Cash - Singapore notes only.
2.Cheque - Cheques from local bank only. State payee as "Nucolours Pte Ltd
3.Bank Transfer
Bank Name: OCBC (Current Account)
Bank Account's Name: Nucolours Pte. Ltd.
Bank Account Number: 6875 5293 5001
Bank Code: 7339
Branch Code: 687
Swift Code: OCBCSGSG
Bank Address: OCBC Bank 65 Chulia Street
OCBC Centre Singapore 049513
Printing Policy
1. Final Colour Discrepancy
2. Spot UV, Hotstamping, Emboss and Deboss Finishing
3. Trimming
4. Printing Dirty Spot
5. Lamination
1. Final Colour Discrepancy
Final print out will have +/- 5 to 10% discrepancy from the orginally intended colour.
2. Spot UV, Hotstamping, Emboss and Deboss Finishing
Example of Spot UV finishing sample:
Spot UV Area
Acceptable if within 2mm.
Not acceptable if out of 2mm.
3. Trimming
Example of Trimming sample:
Original Trimming Product
Acceptable if trimming offset less than +/- 1mm.
Not acceptable if trimming offset more than +/- 1.5mm.
4. Printing Dirty Spot
Acceptable 1 dirty spot
within 5cm.
Not acceptable if dirty spot
is found within 5cm.
Not acceptable if dirty spot is more than 0.5mm diameter.
5. Lamination
Original Product
Acceptable if bubbling after lamination is spot within 0.5mm in diameter regardless
of quantity.
Not acceptable if bubbling after laminations is spot
more than 0.5mm in diameter regardless of quantity.
Collection or Delivery
Arrange for delivery / Self collection at our office.
Free Delivery for orders $200 and above.
Q1.Is the delivery chargeable?
Answer: Yes. Please check with us the pricing and delivery time.
Q2.Do you deliver to all areas in Singapore?
Answer: Delivery is not applicable for Jurong Island, Airport Cargo Complex, PSA Terminals, SAF Camps etc.
Q3.Do you ship internationally?
Answer: Sorry, we do not ship to oversea.
Q4.When can I expect to receive my order?
Answer: Our normal delivery lead time is additional 1 working day. For example, if your product is ready for collection today and you call for delivery, then it will be delivered to you on the next working day.
For normal delivery, the goods will be delivered to you between 10am - 12pm or 2pm - 6pm.
Q5.Can I specify the delivery time?
Answer: No. We will not be able to schedule the specific time for delivery, as courier companies have their own delivery routes.
Q6. Is there a possibility that the delivery will not arrive on schedule?
Answer: Yes. Delivery might be delayed due to unforeseen circumstances. Our staff will inform you of the delay as soon as possible and will arrange for re-delivery at no cost to you. (back to top)
Q7. What happened when the delivery man reaches my place and I am not in?
Answer: If you are not around to receive the order, the delivery man will wait for a maximum of 10 mins. If you missed the delivery, you need to arrange for re-delivery. Additional delivery charges will be levied for re-scheduling. (back to top)
Q8. Can I schedule delivery on Weekend or Public Holidays?
Answer: No. There is no delivery on Weekend and Public Holidays. All transit times stated are based on business days, not calendar days, unless otherwise specified.
Q9.How can I track my order?
Answer: Please contact our staff for assistance.